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Preparing for your NDIS plan review: what evidence actually helps

Plan reviews are won and lost on evidence. Most of the useful evidence has to be gathered months before the meeting.

A plan review is a decision about funding, made by someone who has never met you, based on documents. That is not a criticism of the system — it is just what it is. Preparing accordingly is the single biggest thing you can control.

Start earlier than feels necessary

The most common preventable problem is timing. An assessment booked six weeks before a review leaves no room for the assessment itself, the report, and time for your coordinator or the delegate to read it.

Six to eight weeks out is comfortable. Four weeks is tight. Two weeks out and you are hoping rather than preparing.

What actually counts as evidence

Functional evidence beats diagnostic evidence. A diagnosis establishes eligibility. It says almost nothing about what supports are reasonable and necessary. What moves a review is a clear description of function: what you can do, what you cannot, what happens when support is not there.

Specific beats general. "Requires assistance with meal preparation" is weak. "Can prepare cold meals independently; requires supervision for stovetop use following two incidents in the past year; standing tolerance approximately ten minutes" is evidence.

Recent beats old. A report from three years ago describes a person who may no longer exist. If circumstances have changed, the evidence needs to have changed too.

Consistent beats contradictory. If the OT report, the support worker notes and your own statement describe three different levels of need, the reviewer will generally believe the least favourable one.

The documents worth having

Keep a two-week diary

This is unglamorous and it works better than almost anything else. For two weeks, write down what was difficult, what took longer than it should have, what did not get done, and what somebody else quietly did for you.

Memory smooths all of this out. By review time most people genuinely cannot recall how many times they needed help getting up in the past fortnight, and they under-report. A diary gives your OT concrete material and gives you something to point at in the meeting.

Show the average, not the best

The most common way a review goes badly is that the participant, understandably, presents well. They have showered, dressed and travelled to a meeting, so they must be managing.

If today is a good day, say so, and describe what a bad day looks like. If getting to the meeting took three days of planning and two days of recovery, that is relevant information, not a complaint.

Know what you are asking for

Reviews go better when the request is specific. Not "more support" — a number of hours, a named piece of equipment, a particular therapy at a particular frequency, with a reason attached to each.

If you cannot say what you want the funding to make possible, the reviewer cannot either.

For support coordinators

The three things that most reliably strengthen a review file: functional evidence that is under twelve months old, a clear statement of what changed during the current plan, and each request explicitly tied to a goal. Reports that do all three are noticeably rarer than they should be.

If a review is coming up and you need an OT report on the Mornington Peninsula, get in touch early. Current capacity and report turnaround are published on the referrals page.

Louise

Occupational therapist, AHPRA registered, based on the Mornington Peninsula. About Louise

Questions

Common questions

How far ahead should I book an assessment?

Six to eight weeks before the review is comfortable. That allows for the assessment, one week for the report, and time for your coordinator or planner to read it.

Do I need a new report every plan?

Not always, but evidence older than about twelve months carries less weight, particularly if circumstances have changed.

What if I present well on the day?

Say so, and describe what a bad day looks like. A review based only on how you appear in one meeting will underestimate your needs.

Get in touch

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Make a referral using the online form, ask a question, or just say hello. We reply within two business days.